A report in The Hindu says the Metro operator, CMRL doesn’t know the reasons for low ridership. Obviously it doesn’t believe in commuter surveys even using their own website + social media.
I said some of these things on Twitter, as a discussion was sparked off by the news report on low Metro ridership:
One of the arguments was that if the alignment had been along the OMR, commuters in the upper echelons living there would have patronised the Metro more, as they could pay higher fares.
That is certainly true from a purchasing power standpoint, but OMR also needs mass transport connectivity because it is a growth corridor. It needs orderly development.
Since there is no one with responsibility to take a complete view of the city’s networks, all individual parts are neglected. Take my own case. I would like to use trains and buses more and feeders in between, but the costing is such that a shared taxi provided by an App-based company like Ola often does the job better, offering door-to-door ride in an A/C cab, at comparable rates during leaner hours of the day. At other times, they resort to surge pricing, which shifts the advantage back to trains and buses.
It is also interesting that in spite of losing customers to App-based taxis and unauthorised shared vehicles (“Share Autos” in local terminology), the state government networks fail to respond. There is no expansion, no demand assessment. That makes me think something is going on behind the scenes that I cannot see!
Meanwhile The Metro Rail Guy raised the unresolved issue of the Metro station in Alandur being hostile to the very people that it hopes to serve, with no facility to easily cross the wide GST Road outside the station. That’s something I have personal experience of!