I tried posting the following comment on the website of the Metropolitan Transport Corporation today, but apparently, it does not work. I am left with no choice but to post it here.
You will be happy to know that it is now possible to publish comments about your bus service on the Internet, right on your website. This is a facility offered by Google. Hence, I have given my comments on your website, using the Sidewiki facility. You can install Sidewiki on your Google toolbar and read the comment.
The link is http://www.google.com/sidewiki/entry/113190966822124469237/id/ZQqSEWakspHDJLagZ8nsbVT5wOk
Please improve, modernise your services and get good feedback. Believe me, the days of old-style monopoly bus operations are well and truly over, and today modern buses are expected by commuters along with integrated ticketing, professional and trained crews and higher service levels. Incidentally, why did you withdraw route 11 D (KK Nagar – Parrys) completely, and cut down route 12C frequency? Restore 11D and ensure that it has minimum 10 minute frequency. Same for 12C.